Services

What we do

We provide reliable e-commerce fulfilment for online brands. Our team receives your products, stores them securely, and ships every order directly to your customers.
Orders flow automatically from your store to our system, where they are picked, packed, and dispatched using trusted courier partners.
You can monitor inventory and orders anytime through our self-service client portal.
We also support returns management and product rework, helping you handle returned items, inspections, and repackaging efficiently.
Order Pick & Pack

Selecting items from inventory based on customer orders and securely packaging them for shipment to ensure accuracy and safe delivery.

Shipping & Delivery

Preparing packed orders for dispatch, selecting the appropriate carrier, and ensuring timely and accurate transportation to the customer’s address.

Bespoke Packaging

Customising packaging materials and design to fit specific products or reflect a brand’s identity, enhancing both protection and customer experience.

E-commerce Integration

Connecting online stores with warehouse management systems, enabling real-time order processing, inventory updates, and streamlined fulfillment operations.

Customer Services

Handling inquiries, resolving order issues, and providing support to ensure a smooth and satisfactory experience for both clients and end customers.

E-commerce Returns

Returns are received, inspected for quality, sorted for restocking or disposal, and processed to update inventory and trigger customer refunds or exchanges.

Shopping Cart Integrations

We work with all leading platforms and shopping carts including Shopify, Woo Commerce, BigCommerce, and many more.

Shopify
Woo Commerce
Big Commerce
SquareSpace

Why choose our fulfilment services?

Reduced costs – increased scalability

  • Competitive courier rates
  • Efficient, streamlined order fulfilment
  • Streamlined process
  • Access to latest technology

Operational visibility through reporting and tracking

  • Our warehouse management system provides clear insights into your fulfilment operations, helping you stay in control of inventory and order flow.
  • Monitor real-time stock levels across all SKUs
  • Track inbound deliveries and received inventory
  • Follow order processing and outbound shipments
  • Access shipment tracking and fulfilment history
  • Generate operational reports through our 24/7 client portal

Kitting & Assembly

  • We support product kitting and assembly for businesses that require items to be combined, prepared, or customised before fulfilment.
  • This includes assembling product bundles, gift boxes, promotional sets, and multi-item kits.
  • Products can be pre-assembled in advance or prepared as part of the order fulfilment process.
  •  Our team ensures items are combined accurately, packed professionally, and ready for shipping or storage.

Get started today

Get a quote

How Fulfilment Works

Platform Integration

Our system integrates with many popular e-commerce platforms such as Shopify and WooCommerce, allowing orders to flow automatically into the warehouse for fast and accurate fulfilment.
For businesses operating without an e-commerce platform, orders can be submitted through the customer portal via manual order entry or by uploading orders using a CSV file.

Receiving

We receive  products at our warehouse and check each delivery against the information provided. Inventory is counted and recorded in our system so stock levels are accurate from day one. Any shortages or damages are reported during the receiving process.


Products are then separated into sellable stock and quarantine stock where required. Items awaiting inspection, rework, or clarification are held in quarantine until instructions are provided, ensuring only approved products are made available for fulfilment.

Storage & Warehousing

Once items are received and verified, they are stored in designated warehouse locations such as pallet racking, shelving units, or bin locations depending on product size, turnover rate, and handling requirements.
Clear labelling, an organised warehouse layout, and our warehouse management system (WMS) ensure that inventory is accurately tracked and that stock levels and locations remain visible in real time.

Picking & Packing

Once an order is received, items are picked from their storage locations based on the order details in our system. Each product is carefully selected and verified to ensure accuracy.
The items are then packed using appropriate packaging materials to protect the products during transit. Orders are labeled, prepared according to shipping requirements, and made ready for dispatch, with careful attention given to product protection and presentation.

Shipping

The final stage of the order fulfilment process, where packed orders are dispatched to customers. We work with multiple courier partners, allowing shipping services to be selected based on factors such as destination, parcel value, delivery speed, and service type.
Shipping labels are generated through our system and tracking information is recorded for full visibility. Orders are then sorted by courier and prepared in the outbound area for scheduled collection and delivery to customers.

Returns Management

Returns management covers the handling of products that customers send back due to issues such as damage, incorrect items, or general returns. Returned items are received at the warehouse and inspected to assess their condition.

Depending on the outcome, products may be returned to sellable stock, placed in quarantine, or sent for rework. This may include repacking, relabeling, or minor repairs where appropriate. Inventory records are updated accordingly to maintain accurate stock levels.

Pricing

Quotations for services depend on a variety of factors, including volume, product type, and more. If you would like a quote please get in touch on our contact page, and we’ll get back to you as soon as possible.

Got Questions?

Check out our frequently asked questions here, or use our contact form if you need further information.

We receive and store your inventory in our warehouse, ensuring it is accurately logged and organised. When a customer places an order, it syncs directly to our system.


The products are picked, packed according to your guidelines and shipped via the appropriate carrier. Tracking information is updated automatically, keeping both you and your customer informed.

We work with businesses of all sizes, from startups to well-established e-commerce brands. Whether you’re just getting started or scaling to meet higher order volumes, we provide tailored fulfilment solutions to fit your needs.


We support a wide range of product categories, including apparel, makeup, skincare, subscription boxes and other consumer goods — each with their own handling and packaging requirements.

Yes, we offer global shipping options and can help you reach customers worldwide. 

Our system integrates seamlessly with popular e-commerce platforms like Shopify, WooCommerce, Amazon, and BigCommerce. We provide simple setup instructions and API access.

We manage inventory in real time using a structured Warehouse Management System (WMS). All incoming stock is checked, logged and organised within our system to ensure accuracy from day one.


Clients have access to a secure self-service portal, available 24/7, where they can monitor stock levels, run reports, track stock movements and receive low-inventory alerts. This provides full visibility and control at any time, without waiting for manual updates.

We primarily use high-quality standard packaging solutions with a strong focus on sustainability. Our materials include recyclable cardboard cartons and paper-based void fill to ensure secure protection while minimising environmental impact.


For brands requiring custom or branded packaging, we can advise and connect you with trusted manufacturing partners who produce packaging on demand. Once supplied, we store and use your branded materials according to your specific packing guidelines.

Shipping rates are calculated based on package weight, dimensions, delivery destination and the selected carrier service.


We work with multiple courier partners to secure competitive, volume-based rates and can recommend the most cost-effective option depending on your priorities — whether speed or cost efficiency.

Our pricing is simple and fully transparent.
You pay only for the services you use — including storage, order processing, shipping and any additional handling such as returns or re-work. There are no standing charges, no hidden fees and no minimum volume commitments.


We provide clear, itemised pricing tailored to your specific requirements, so you always know exactly what you’re paying for.